Refund policy

Refund policy

At Glowencia we want you to be completely satisfied along with your purchase.
 If you're not happy with your order, we offer trouble-free returns and refunds below the following conditions.

1. Eligibility for Refunds & Returns.
You may request a refund or return if:
The item is defective, damaged, or incorrect.
The product is unused, in its original packaging, and in resalable condition.
Your request is made within [4 days] of delivery.

2. How to Initiate a Return or Refund.
Contact Us within [4to5 days] of delivery at:
Email : Fossimohuriche6@gmail.com
Provide Details:
Your order number.
Reason for return.
Photos (if item is damaged/defective).

3. Return Shipping.
Free Returns (if applicable): We’ll provide a prepaid return label for defective/incorrect items.
Customer-Paid Returns: For change-of-mind returns, you cover return shipping.

4. Refund Process.
Approved Returns: Refunds are processed within [3 business days] after we receive and inspect the item.
Original Payment Method: Refunds go back to your original payment source.
Store Credit Option: If preferred, we can issue credit for future purchases.

5. Non-Returnable Situations
Items damaged due to misuse or normal wear and tear.
Returns initiated after [2 days] from delivery.
Items without original tags/packaging.

6. Contact Information